Terms and Conditions

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our Website are correct at the time that information was entered onto the system.

All prices are expressed in pounds sterling inclusive of any VAT payable.  Payment is made strictly with order.  All prices are subject to change without notice.

All prices include post and packing to the UK mainland only. If you would like an item shipped overseas, please contact me to confirm arrangements.

If for any reason beyond our control we are unable to supply a particular item, we will contact you directly and suggest either an alternative product or supply you with a refund.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product or pricing error.  We reserve the right to reject any offer to purchase by you at any time.

All deliveries will be made to the address specified by you when you place the order.  Products are normally delivered within the United Kingdom within 7 working days of acceptance of the order.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

Advance orders taken at events will require a deposit of 10 or 10% of the purchase price, whichever is greater. We will subsequently advise you of the postage/shipping cost and we will not consign items until payment has been received in full.

We prefer only to post mounted not framed prints because of the risk of damage to the latter but we will deliver by courier if requested: if so this will require a signature on receipt to confirm that the item is in good condition and will, of course, involve additional cost.

We do not accept liability for delays caused once the goods have been dispatched.

We attempt to be as accurate as possible when describing products on the Website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free.

If for any reason you are unhappy with a product you have purchased from Fiona Willis, you may return it for a full refund (less any delivery charges).

Any returned items must be returned in their original condition along with the order confirmation note, name, address and email.  We cannot accept responsibility for returns that are lost in transit, so we recommend you send goods by Royal Mail’s Recorded/Signed for service and ensure that they are adequately insured.

If your products arrive damaged you must notify us within 3 working days of receipt of the goods.  If goods are in any other way faulty or we are at fault in the service provided you must notify us within 30 working days of receipt of the goods.  In either of these cases we will arrange for return of the goods and you will receive either a replacement or a full refund at our discretion.

Any address details you leave us are purely for delivery information.  We will NOT share your name, email or mailing address, telephone contacts or purchasing history with any third party.

Fiona Willis reserves the right at any time to modify or withdraw, temporarily or permanently, the products or information included on the website.

All contents of this website are © Fiona Willis (2011) and our trading is governed by English law. I am a member of ACID (Anti Copying in Design) and will take action against any infringement.